Aussie Comfort Furniture (referred to as "we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit our site, use our services, or interact with us. We comply with the General Data Protection Regulation (GDPR), the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and other applicable data protection laws.
**1. Information We Collect**
We collect the following types of personal data:
**Contact Information:** This includes your name, postal address, phone number, and email address, which you provide when you make a purchase, request information, create an account, or subscribe to our newsletter.
**Transaction Information:** Details about your purchases, including the items you buy, the date of your purchase, payment information (processed securely by our payment providers, we do not directly store credit card details), and delivery address.
**Demographic Information:** Information such as your age, gender, preferences, and interests, which we may collect through surveys or online forms.
**Usage Data:** Information about how you use our site and services, including your browsing history, search queries, the pages you visit, and the links you click.
**Device Information:** Information about the device you use to access our site, including your IP address, browser type, operating system, and device identifiers.
**Communications Data:** Records of your communications with us, including emails, chat logs, and phone calls.
**Design Consultation Data:** Information you provide during custom design consultations, including your preferences, measurements, and design ideas.
**2. How We Use Your Information**
We use your personal data for the following purposes:
**To Provide and Improve Our Services:** To process your orders, deliver products, provide customer support, and personalize your experience on our site.
**To Communicate with You:** To send you order confirmations, shipping updates, marketing communications, and other information related to our products and services.
**To Process Payments:** To process your payments securely and prevent fraud.
**To Personalize Your Experience:** To recommend products and services that may be of interest to you, and to customize the content you see on our site.
**To Conduct Research and Analysis:** To analyze how our site is used, to improve our products and services, and to develop new features.
**To Comply with Legal Obligations:** To comply with applicable laws and regulations, and to respond to legal requests.
**Custom Design Consultations:** To understand your needs, create design proposals, and finalize custom furniture orders.
**3. How We Share Your Information**
We may share your personal data with the following categories of recipients:
**Service Providers:** We share your information with third-party service providers who help us to provide our services, such as payment processors, shipping companies, marketing agencies, and data analytics providers. We use providers who comply with applicable data protection laws.
**Business Partners:** We may share your information with business partners who offer products or services that may be of interest to you.
**Legal Authorities:** We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request.
**Within Our Company:** Your information may be shared within Aussie Comfort Furniture to facilitate order processing, customer service, and internal business operations.
We will not sell or rent your personal data to third parties.
**4. Data Security**
We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. These measures include:
Using encryption to protect sensitive data transmitted online.
Implementing access controls to restrict access to your personal data to authorized personnel.
Regularly monitoring our systems for security vulnerabilities.
Training our employees on data privacy and security best practices.
**5. Data Retention**
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
**6. Your Rights**
You have the following rights with respect to your personal data:
**The Right to Access:** You have the right to request access to the personal data we hold about you.
**The Right to Rectification:** You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
**The Right to Erasure:** You have the right to request that we erase your personal data under certain circumstances.
**The Right to Restriction of Processing:** You have the right to request that we restrict the processing of your personal data under certain circumstances.
**The Right to Data Portability:** You have the right to request that we provide you with your personal data in a structured, commonly used, and machine-readable format.
**The Right to Object:** You have the right to object to the processing of your personal data under certain circumstances.
**The Right to Withdraw Consent:** If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
**The Right to Lodge a Complaint:** You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your data protection rights. You can lodge a complaint in Australia with the Office of the Australian Information Commissioner (OAIC).
To exercise your rights, please contact us at the address provided below.
**7. Cookies and Similar Technologies**
We use cookies and similar technologies to collect information about your browsing activity on our site. You can control the use of cookies through your browser settings.
**8. Third-Party Links**
Our site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of these websites before providing them with your personal data.
**9. Children's Privacy**
Our site is not intended for children under the age of 16. We do not knowingly collect personal data from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at the address provided below.
**10. Changes to This Privacy Policy**
We may update this Privacy Policy from time to time. We will post any changes on our site.
**11. Contact Us**
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Aussie Comfort Furniture
12 Koala Lane, Suite 3
Sydney, New South Wales, 2000
Australia
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